Customer support administrator

Sabena Engineering is a leading independent and international aviation solutions provider for civil and military operators. Our capabilities cover the main aircraft types, including Airbus, Boeing, Lockheed, regional and military aircraft and rotor aircraft. With our unique and innovative solutions to both regular and complex needs, Sabena Engineering is all set to grow as a worldwide proximity partner, bringing its expertise wherever needed.

SABCA offers a full range of services to the civil, space and military aviation markets and recently expanded into the commercial Unmanned Autonomous Systems market as an integrator of aerospace-grade solutions for the industry.

Sabena Engineering & SABCA are part of a unique industrial ecosystem in the Belgian aerospace industry which is owned by Sabena Aerospace (holding company) and by the Société Fédérale de Participations et d’Investissements (SFPI/FPIM).

For the further development of our engine shop activities we are looking for a Customer
support and administration talent.

Are you ready to join us?

Your Main Responsibilities:

• Reporting to the Head of Engine Services, you will be required to perform the following:
• Follow up of all customer request and engine follow-up during layover
• Responding to customer queries in a timely and accurate way
• Keeping track of incoming and outgoing engines and associated equipment
• Using internal ERP (AMOS) to assist and report on engine maintenance events
• Support the accounting department for invoicing purposes related to the engine shop
• Develop and maintain effective KPI and statistics
• Preparation of outgoing invoices for final approval
• Verification of incoming invoices and checking against the orders
• Handling all general administration related to the engine shop
• Organize all travel and hotel reservations, including transportation for field trips or
  trainings
• Ensure all administrative tasks for travel requests

Your profile:

• Be very punctual, work ethics with high degree of detail
• Pro-active towards customers
• Experience in general administrative tasks
• Knowledge or being involved in industrial quality systems like ISO is a bonus
• Basic understanding of the technical aspects of the work in the shop
• Fluid in English (written and spoken)
• Good knowledge of MS Office
• Eagerness to learn quickly in the world of aviation

Our Offer :

• Join the Sabena Engineering family, which is passionate about aviation and fully
  dedicated to its success. Within our organization, everyone contributes to our target to
  meet our customers’ needs, with their own expertise and their responsible behaviour.
• Have the great opportunity to contribute with us to bringing aviation expertise wherever
  needed.
• Benefit from a competitive package and develop your skillset to contribute to the
  company’s success.